Shipping policy
Shipping Information
We ship across Canada and the United States from our base in Ontario. Here's everything you need to know about getting your car to your door.
Shipping Rates
Canada
- Standard: $12
- Free standard shipping on orders over $150
United States
- Standard: $12
- Free standard shipping on orders over $150
Prices are shown in your local currency and all rates are confirmed at checkout before you pay.
Order Processing
- We pack and dispatch orders within 1 to 3 business days.
- Orders are processed Monday to Friday. We don't ship on weekends or public holidays.
- You'll get a confirmation email with tracking as soon as your order is on its way.
Delivery Times
Once your order has been dispatched:
- Canada: 6 to 12 business days
- United States: 6 to 12 business days
Remote and northern addresses can take a little longer. These are estimates rather than guarantees. Weather, holidays, customs and carrier backlogs can all push things back.
Customs and Import Duties
US orders may be subject to duties or import fees charged by US customs. These are set by the government, not by us, and are the customer's responsibility. They are not included in the price or the shipping cost.
Order Tracking
Your shipping confirmation email includes a tracking number. It can take 24 to 48 hours after dispatch before tracking starts updating, so don't worry if it looks quiet at first.
Shipping Elsewhere
We currently ship to Canada and the United States. If you're somewhere else and want a heads-up when we expand, drop us a line at support@driftertyres.com.
Getting Your Address Right
Please double-check your shipping address before placing your order. We can't take responsibility for orders delayed, lost or returned because the address was wrong or incomplete.
If you spot a mistake right after ordering, email us straight away. If it hasn't shipped yet, we can usually catch it in time.
Lost or Damaged Packages
If your package arrives damaged or goes missing in transit, get in touch and we'll sort it out. Please include:
- Your order number
- A short description of what went wrong
- Photos of the damage, to both the item and the packaging, if there is any
We'll take it up with the carrier and make it right.
Questions?
Email us at support@driftertyres.com and we'll get back to you within 24 to 48 business hours.