Refund policy

You have 30 days from the day your order arrives to ask for a return.

To be eligible, the car needs to be unused, in its original packaging, with everything that came in the box. Email your order number to support@driftertyres.com and we will send you the return address and instructions.

Please do not post anything back before contacting us. Parcels that turn up without an agreed return cannot be accepted.

Who pays return postage

If the car arrived damaged, faulty, or it is not what you ordered, the return is on us and we will replace it or refund you in full.

If you have changed your mind, return postage is yours to cover, and the original shipping charge is not refunded.

Damaged or wrong items

Check your order as soon as it arrives. If something is broken, missing or wrong, email support@driftertyres.com with your order number and a couple of photos, and we will sort it out.

Faults after the 30 days

Every Drifter Tyres car carries a 90-day warranty against manufacturing defects. That is separate from returns: it covers parts that fail in normal use, not accidental damage, water damage, modifications or ordinary wear. Full terms are on our warranty page.

Exchanges

The quickest way to end up with the car you actually want is to return the one you have and place a new order, rather than waiting on an exchange.

Refunds

Once your return reaches us and we have checked it over, we will email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider can take a few days more to show it.

If more than 15 business days have passed since we approved your refund and nothing has landed, email support@driftertyres.com and we will chase it.

What we cannot take back

Gift cards.